Call Center - Voice Support Products dedicated to BPO's

The telephone headset performs the functions of a telephone handset, but it is worn on the head or ear rather than held in ear. Like a handset, it consists of receiver (speaker) that lets you hear and a transmitter (microphone) that converts your voice into electric impulses. In a headset, these two components are usually "worn" by means of headband or on ear hook.

Hands Free: Headset free your hands to enter data, book an order or take notes.
Productivity: With headset, you'll lower your cost, make fewer mistake, and give better service increasing productivity up-to 43%.
Efficiency: Headset enables you to handle more calls - up-to sixteen times more calls per day.
Comfort: Without having to cradle a handset between your head and shoulder, you'll reduce neck and upper back and shoulder tension by as much as 41%.
Style: Wide range of handset options for every applications. Each product is ergonomically designed to fit the way you do the business.

There are several reasons for using a headset rather than a handset; and the more you depend on the telephone, the greater the benefits of using a headset, some of the benefits are as under :

Hands Free Communication

Strain Free Communication

Freedom of Movement

Better Sound Quality

Enhanced Productivity

Everyone can benefit by using a headset. Today many people view headsaets as standard office equipment, and depend on them - regarding how much time they spend on the phone. Of course, the more telephone - dependent you and your company are the more valuable headset will be to you. The following is a list of the kind of business and occupations that traditionally depend on headset.

Tele-marketer's

Customer Service / Help desk

Receptions

Dispatchers

Travel Agents

Computer Use

Sales Department

Reservation Agents

Bank and Financial Services

Health care & Emergency Services

SOHO (Small Office Home Office)

Anyone who spends time on telephones

You must consider the level of noise cancelling (NC), if any "which you may need". Noise cancelling microphones reduces the level of surround/background noises, which may exist in typical work environments and eliminates distracting sound from the listener. There are various degrees of noise cancelling microphones and the better the NC, the more expensive is the headset. Only you know where you will be using your headset and how the circumstances may or may not be.

Now you are ready to select your headset. Click here and choose the style you want. Once selection has been made, verify compatability. You can always contact Tirumala Sales and Customer support staff, who will assist you to choose the one that best suits your requirements.

By Using a Multipurpose Amplifier which by adjusting the setting will enable compatability for either or modular carbon applications.

By using a Two prong Amplifier or modular RJ11 (similar to your handset jack) carbon amplifier)

By Directly Plugging into the telephone as some telephone sets have an internal amplifier, thus not requiring an additional desk top / multi-purpose amplifier. If your choice falls into this category, be certain to select an Un-amplified Headset, which includes a bottom cord / direct plug in cord / quick disconnect cord.

It is important that you select appropriate amplifier for that headset.

To determine which amplifier suits you and your systems, call Tirumala sales and customer support team.

Activities Significance

# Reading : Headset user experienced 41.0% less muscle tension than handset user.
# Writing : Headset user experienced 36.6% less muscle tension than handset user.
# Typing : Headset user experienced 31.4% less muscle tension than handset user .

Certified Physiotherapists :
Telephone headset are a must if you cradle the phone between your head and neck because of repetitive stress on the muscles can cause neck, shoulder and back pain as well as contributes to poor posture.

Registered Massage Therapist :
I often recommend headsets to my clients who are experiencing muscular pain or stiffness caused by supporting the telephone with their shoulder. The use of headset can alleviate such pain and more importantly, prevent it from re-occurring.

Chiropractor :
As a chiropractor I treat dozens of painful repetitive strain injuries every week. As an occupational injury prevention consultants, I recommend the use of handsfree headset to all of my patients who are involved in requent telephone use. There is no doubt that prevention is the key.

To know more about Tirumala Call Center - Voice Support Product range, please click on following links to visit the respective pages.